Bhaskar D.V.

BHASKAR D.V.

Program Manager | Global Operations & Transformation
Learning & Development Operations | AI Transformation | Microsoft Service Account Lead

Bengaluru, India | +91 9739000274 | bhaskarvenkatesh23@gmail.com

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Professional Summary

Program Management leader with 16+ years of experience leading global operations, enterprise transformation, Microsoft Learning ecosystem programs, Learning & Development Operations, AI Transformation, and service delivery. Successfully supported 200,000+ users across 5 countries while driving 25% operational efficiency improvements through process optimization, automation, analytics, and governance excellence. Founder of Hamrith Consulting Service LLP, a DPIIT-recognized startup focused on AI-powered learning, enterprise capability development, and digital transformation.

Career Highlights

16+

Years Experience

200K+

Users Supported

25%

Operational Improvement

5

Countries Managed (USA, India, Romania, Costrica & Phillipines)

Microsoft

Service Account Lead

DPIIT

Recognized Founder

Professional Experience

Founder & Director – Program & Capability Transformation

Hamrith Consulting Service LLP, DPIIT Recognized Startup & Udyam MSME Registered Enterprise | Aug 2024 – Present

  • Founded and lead a DPIIT-recognized startup and Udyam MSME-registered consulting organization focused on AI Transformation, Learning & Development, Program Management, and Operational Excellence.
  • Designed LearnEX™, an AI-powered Learning Experience Platform integrating LMS, Content Authoring, Publishing, Audience Targeting, Communications, and Analytics.
  • Lead strategic consulting engagements across enterprise transformation, digital modernization, process optimization, and capability development initiatives.

Program Manager – Global Operations & Transformation

Tech Mahindra Allyis India Pvt Ltd | Nov 2019 – Aug 2024

  • Led global transformation programs supporting 200,000+ users across the globe managing operations in India, USA, Costa Rica, Romania, and the Philippines.
  • Served as Microsoft Service Account Lead overseeing Learning & Development Operations, Content Publishing, Audience Targeting, Learning Communications, Certification Programs, and Reporting & Analytics.
  • Delivered 25% operational efficiency improvements through automation, analytics, and process optimization.
  • Managed governance, executive reporting, stakeholder engagement, forecasting, budgeting, and risk management.

Business Analyst / Project Manager

Convergys India Pvt Ltd (Microsoft Vendor) | Jul 2012 – Nov 2019

  • Managed business transformation and operational improvement initiatives supporting Microsoft Learning.
  • Led governance reporting, stakeholder communications, resource coordination, and operational performance management.
  • Supported audience targeting, content publishing, certification readiness, and learning communications.

Senior Associate

Firstsource Solutions Pvt Ltd | Feb 2010 – Jun 2012

  • Developed workforce analytics, reporting frameworks, and operational dashboards.
  • Improved productivity and performance through process optimization initiatives.

Education & Certifications

UT Austin PGP-AIML

PGP-AIML

University of Texas at Austin
2025

View Certificate
MBA Degree

MBA

ICFAI University
2019

View Degree
BBM Degree

BBM

Bangalore University
2010

View Degree

Transformation & Leadership

Digital Transformation

Enterprise Modernization & Technology Adoption

Operational Excellence

Continuous Improvement & Performance Optimization

Process Optimization

Workflow Automation & Efficiency Improvement

Change Management

Business Readiness & Adoption Enablement

Stakeholder Management

Executive Engagement & Cross-Functional Leadership

Strategic Planning

Roadmaps, Prioritization & Business Alignment

Program Governance

Risk Management, Compliance & Executive Reporting

Global Team Leadership

Leading Cross-Functional Teams Across Multiple Geographies

Vendor Management

Global Delivery Leadership & Partner Engagement

Technology, AI & Learning Ecosystem Expertise

Microsoft Learning Ecosystem

Microsoft Learn

Learning Platform Management

Viva Learning

Employee Learning Experience

Azure Entra ID

Identity & Access Management

Learning Admin Center

Learning Administration & Governance

Learning Path Curation

Role-Based Skilling Journeys

Learning Consultation

Skilling Strategy & Advisory

Program Management

End-to-End Learning Program Delivery

Certification Programs

Microsoft Certification Ecosystem

Audience Targeting

Learning Campaign Management

Learning Communications

Global Learner Engagement

Content Publishing

Global Learning Operations

Reporting & Governance

Reporting & Analytics

Power BI & KPI Dashboards

Program Governance

Executive Reporting & Risk Management

Enterprise Platforms

SAP SuccessFactors

Learning & Talent Management

Salesforce CRM

Communications & Engagement

Microsoft 365

Collaboration & Productivity

SharePoint Online

Knowledge & Content Management

Azure DevOps

Agile Delivery & Program Execution

Power Platform

Power BI, Power Apps & Automation

Dynamics 365

Business Applications & CRM

ServiceNow

Workflow & Service Management

Articulate 360

eLearning Content Development

Adobe Experience Manager

Enterprise Content Publishing

AI & Emerging Technologies

Microsoft Copilot

Enterprise AI Productivity

OpenAI

Generative AI Solutions

Claude

AI Productivity & Reasoning

Gemini

Multimodal AI Solutions

Prompt Engineering

AI Workflow Optimization

LangChain

LLM Application Development

Agentic AI

Autonomous Workflow Concepts

RAG Architectures

Retrieval-Augmented Generation

Python

Analytics & AI Development

Startup Ventures

LearnEX™

AI-powered Learning Experience Platform integrating LMS, Content Authoring, Publishing, Audience Targeting, Communications, Analytics and Reporting.

Chutku™

Voice-First Multilingual AI Assistant designed to support conversational learning, productivity, accessibility, and digital engagement for childrren between age group 4-10 years .

HCS ECD-AI Connect™

AI-enabled intelligence platform featuring predictive analytics, developmental risk detection, intervention planning, executive dashboards, and workflow automation to identify early childhood developmental issues in childrens of age group 0-6 years.

Professional Credentials

DPIIT Recognition

View Certificate

Udyam MSME Registration

View Certificate

Tech Mahindra Allyis

Experience Letter

Executive Resume

View Resume

Executive Bio

View Bio

Contact

Bhaskar D.V.

Program Manager | Global Operations & Transformation

Learning & Development Operations | AI Transformation | Microsoft Service Account Lead

📍 Bengaluru, India

📧 bhaskarvenkatesh23@gmail.com

📞 +91 9739000274

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